Service Associate UK

Together is everything. It takes a village to build a company.

A company is so much more than the product it sells. To be successful, we need to make sure that we’ve got bright, energetic, and motivated explorers in every position. We want to work with people who come to work every day with a smile on their faces, because they feel – and see – that they are part of something that’s bigger than themselves.

Full-time · London / Amsterdam

You are our customers hero

Shortly after we started Biller, a whole bunch of capital investors started beating down our door to get in on it. In the end, we partnered with Banking Circle, because they clearly see Biller’s potential to solve a real market challenge. We need talented people with the right skills to turn that potential into reality.

We are looking for people people. You are energetic, engaged and always ready to help, advise and be dependent on. You will be the touchpoint to Billers customers, so you communicate well no matter the format (email, phone, chat). You can put yourself in someone else's shoes and you can walk the talk - when you say you're on it, it's going to get done. You can communicate and collaborate well with others and are ready to give feedback to our product, marketing and commercial teams on how we can all serve our customers better.

You'll

Be the voice of Biller. How you engage our customers is the way they think of us
Have to be creative, understand our business and how it works and solve complex customer problems within those parameters
Resolve problems quickly and correctly because you know that that's what matters to the person on the other end

You are more than the sum of your CV

More importantly, we want to hire great people. People with personalities and quirks. People who are excited about all the possibilities of starting something new. Team players, explorers, problem-solvers, and fast learners. We’re going to move swiftly, and you’ll need to keep up. But if you can, we promise every day will be interesting, and full of opportunities to show off your skills and work with like-minded people.

About you

Strong communication and interpersonal skills. You are fluent in Dutch and English
You know that it takes empathy and enthusiasm to deliver great customer oriented service
You enjoy new challenges and working in a fast paced environment where your actions have consequence

You always strive to do your best, because that's what our customers deserve

In addition to a salary you can be proud of, we give you

The chance to make a real impact and shape our products together
A brand new laptop and other tools required to get the best out of your job
Travel reimbursement
Flexible working hours whether in the office or remotely
Extra paternity & maternity leave of an additional month
Extra grievance/compassionate leave

Did you get enthusiastic about Biller?

Do you want to join our team? Then we'd love to hear about you!

Apply now