Customer Success Representative/ Manager - UK

Together is everything. It takes a village to build a company.

A company is so much more than the product it sells. To be successful, we need to make sure that we’ve got bright, energetic, and motivated explorers in every position. We want to work with people who come to work every day with a smile on their faces, because they feel – and see – that they are part of something that’s bigger than themselves.

Full-time · London

You are the why, behind our product

Shortly after we started Biller, a whole bunch of capital investors started beating down our door to get in. In the end, we partnered with Banking Circle, because they clearly see Biller’s potential to solve a real market challenge. We need talented people with the right skills to turn that potential into reality.

Therefore we are looking for colleagues that can turn our merchants into our biggest ambassadors. You build strong relationships with our merchants and contribute to their growth by providing them with the right tools, insights and service. Your deep understanding of Biller’s service and ability to understand the oftentimes specific needs of our merchants allows you to maximise success on both sides.

You'll

Be the main point of contact for your merchants
Build strong merchant relationships, to maximise success
Define strategies, objectives and marketing activities to push success
Work closely with your sales, analytics, delivery and partnership colleagues, to create happy partners
Engage with product teams to address market feedback to improve our service
Contribute to team projects to develop and refine our customer success processes
Attending events to promote Biller’s payment solutions

You are more than the sum of your CV

More importantly, we want to hire great people. People with personalities and quirks. People who are excited about all the possibilities of starting something new. Team players, explorers, problem-solvers, and fast learners. We’re going to move swiftly, and you’ll need to keep up. But if you can, we promise every day will be interesting, and full of opportunities to show off your skills and work with like-minded people.

You have

High energy, hands-on self-starter able to build sustainable merchant relationships
Experience in a client-facing role preferably in payments, e-commerce or Saas
Ability to understand complex technical merchant needs and define how Biller can contribute to achieving their goals
Strong analytical skills and ability to report on merchants success in a structured way
Excellent project management skills
Strong communication and interpersonal skills
You are fluent in English
Degrees are not relevant, mindset and attitude are

We give you

The chance to make a real impact and shape our Business together
A salary that you can be proud of
A brand new laptop and other tools required to get the best out of your job
Travel reimbursement
Flexible working hours whether in the office or remotely
Extra paternity & maternity leave of an additional month
Extra grievance/compassionate leave

Did you get enthusiastic about Biller?

Do you want to join our team? Then we'd love to hear about you!

Apply now